The Welcome Center is located off the covered Promenade on the north (5th Street) side of the 800 building. Its hours of operation are 7:00AM to 5:30PM, Monday throught Friday. During those hours of operation you can also reach the Welcome Center directly at 980-683-0114. Security officers at the Welcome Center can assist with printing visitor badges for access to the 800 building only. Visitors needing access to the 900 building should visit the security desk in the lobby of the 900 building. After normal operating hours, customers can press the intercom at the main door to the Welcome Center to request assistance from Gateway Village Security.


Queen Charlotte Concierge, Kim Spencer
Gateway Village Welcome Center
800 West Trade Street, Charlotte NC 28202
Every Thursday, 11:30AM-1:30PM
704-350-6209 (desk phone on Thursday)
704-400-8565 (mobile anytime)

Services provided:

  • CATS Bus Passes (also available online)
  • Tickets to Select Events & Attractions
  • US Postal Stamps (sold in book quantities)
  • Movie Tickets
  • Reserving the Promenade for Events
  • Call and ask…Kim can help with just about anything!

Periodic Gateway Village Events include:

  • Monthly Market & Music Series (3rd Thursday in the Promenade)
  • Periodic Holiday Attractions & Events
  • Tenant Appreciation Ice Cream Social and Lobby “Drop-Ins”
  • Pumpkin Carving Contest
  • Holiday Tree Lighting

Other Locations & Times:

Bank of America Corporate Center and Hearst Tower
100 & 214 North Tryon Street 
Located in the Skywalk between Hearst Tower & Corporate Center
Tuesday, 12:00 PM – 1:30 PM

Fifth Third Center
201 North Tryon Street
Lobby at the Security Desk
Wednesday, 12:00 PM – 1:30 PM

One Independence Center
101 North Tryon Street
Lobby across from Security
Wednesday, 9:30 AM – 11:00 AM

Bank of America Plaza
101 South Tryon Street
Main Lobby with Security Desk
Tuesday, 2:00 PM – 3:45 PM

Gateway Center
901 West Trade Street
(Concierge Desk outside Management Office) 
Wednesday, 2:00 PM – 3:45 PM

525 North Tryon Street
LOBBY on the fountain side
Thursday, 2:00 PM – 3:45 PM


Getting Around

Visitor Parking

Rates are posted at entrances of the parking deck located on West Trade and West 5th Street. Visitors should obtain a ticket from the dispenser when entering and use the automated pay stations when exiting. Pay stations accept credit cards and ticket validations, with one exit also accepting cash on the lower level West 5th Street exit (near the parking office). For assistance, please visit the parking office located at the West 5th Street entrance between the hours of 8:00AM and 5:00PM or call (704) 350-6218.


Monthly Parking

The parking deck provides monthly parking for Gateway Village tenants and employees. For information, please visit the LAZ Parking Website or call (704) 350-6218.


Cats Bus Passes

You can now purchase your bus pass through Cats Pass – Mobile Ticketing App. For more information and to download the app, please visit:


Charlotte B-Cycle Bike Share

There is a Gateway Village bike station located at 898 West Trade Street across from DoubleTree. Buy a pass, choose a bike, and go. For more information or to download the BCycle App, please visit:


Dockless "smart" bike share options (green, yellow, and purple):


Gold Rush Trolley Service CANCELED

The Red Line of the Gold Rush Trolley has been permanently canceled effective 8/14/17. For more information, please visit:


City Linx Gold Line - Phase 2

To stay informed on the upcoming construction, please visit: sure to click "Notify Me" to receive updates.

Nearby Residential Options

The following residential establishments are in close proximity (less than 4 blocks) to Gateway Village:

Centric Gateway Apartments 866.366.8740

Post Gateway Apartments 866.717.6550

Gateway Plaza 704.763.0063

Cedar Flats Apartments 704.274.2282

Orchard Park Apartments 704-333-7265

Camden Cotton Mills Apartments 866.648.2315

Gateway West Luxury Apartments 877.718.7844

Ten 05 West Trade Apartments 704.374.9008

Sycamore Green Apartments 704.371.5068

Sycamore Green Townhomes 704.377.3326

Food Trucks

Gateway Village offers a variety of Food Trucks Monday through Friday, click on the Food Truck name to view their menu.

  800 W. 5th Street 850 W. Fifth Street 900 W. Trade Street
Monday Open Dumbling Girls Gyro
Tuesday Chennai Curries Cupcake Delirium Gyro

Marlie Q  |  2 Chicks

Sal's Roadside Eatery Gyro
Thursday Vito's New York Pizza Papi Queso Gyro
Friday Yummi Banh Mi Taco Green-Go Open
Food Delivery Options

Download these apps today to see the many different options you have for food delivery here at Gateway. 

Other Retailers

Bank of America ATM's are located inside the 900 Building Lobby & in the Promenade
Gateway Dry Cleaners
Village Bookstore

CVS Pharmacy