Policies & Procedures


For your convenience, we have included downloadable and printable pdf forms that will expedite various building management service requests. Hard copies of all forms are available from the Property Management Office as well.

Work Access Request Form (Document will download as word document)

Building Access Card Application

Moving Procedures

To optimize communication and coordination between building management staff, tenants and the mover, the following guidelines must be followed whenever there is a move in or out of Gateway Village.

  1. Moves are not allowed during normal business hours.
  2. Notify the Cousins Management Office of the proposed date and time of the move and the moving plan. Approval by Cousins is required before final plans are set.
  3. A current Certificate of Insurance form that meets the Owner’s requirements must be on file for the moving company prior to the move. 
  4. Use the service elevators to move all items. The loading area is located next to the 900 Building on the Irwin Street side. All moves must occur via the loading dock. No street-side moves are permitted.
  5. Passenger elevators may not be used for deliveries, moving freight, furniture, boxes, equipment, handcarts/dollies, etc. These elevators are for normal floor-to-floor traffic only.
  6. Movers are responsible for protecting all corridor vinyl wall covering, tile floors and carpeting with a covering of plywood or masonite.
  7. Protect all corners and elevator door casings to avoid damage.
  8. Use moving equipment with rubber wheels (i.e. dollies, shell-carts, two-wheels, etc.).
  9. Motorized or manual pallet jacks are not allowed on the freight elevators.
  10. Dock clearance height is 14’.

If you have special moving requirements other than those outlined above, please contact the Cousins Management Office for approval and coordination.

Work Access Procedures

All contractors/vendors requesting access to perform work at Gateway Village must submit a Work Access form, which is located in the Forms section. Work Access forms must be emailed to gatewayvillage@cousins.com at least 24-hours prior to scheduled work. For emergency or “break-fix” access, please call the Cousins Management Office at (704) 350-6200 to reach the on-call Engineer.

Work Access forms are reviewed and processed by Cousins Engineering. Cousins sends approved Work Access forms to Security and the loading dock, along with any life safety system impairments for “hot” work. Work Access forms may cover work in duration of 5 consecutive days or 3 days for “hot” work. After the elapsed time, the contractor/vendor will need to submit an updated form.

All contractors/vendors must check in with the loading dock prior to any work taking place, and provide a valid photo ID in exchange for card access to the building. Vehicles are not permitted to park in the loading dock, except temporarily for off-loading materials. Emergency loading dock parking will be determined on a case-by-case basis by Cousins Properties.

Reasons for Work Access Denial:

  • Incomplete Work Scope and/or Building Information
  • Conflicting Date/Times
  • Not Received
  • Needs Critical Facility Approval
  • Insufficient Notice
Tenant Alterations

Tenant lease agreements prohibit making alterations and additions to leased premises without the landlord’s consent. Please refer to your lease agreement prior to engaging contractors to perform work within your leased premises. A written approval request must be submitted along with plans, the name of the proposed contractor(s), and related insurance certificates. A sample Certificate of Insurance Form reflecting the insurance coverage requirements can be obtained by contacting the Cousins Management Office. Contractors who attempt to enter the property without a current Certificate of Insurance Form on file in the Cousins Management Office may be delayed or denied access to the building until the insurance certificate is obtained.

Electrical/Mechanical/Phone Rooms

Electrical, Mechanical and Telephone rooms are located on each floor in each building. They are for the use of maintenance personnel and approved contractors. Customers or their contractors who require access to these rooms must request this from the Management Office via a Work Access Request Form, located in the Forms section.


Property Management Holiday Closings:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day & Friday
  • Christmas Eve & Day

Management assistance is still available during Holiday hours. Please call our Security at (980) 683-0000 and they will contact one of our on-call management team members.

Heating, cooling and lighting are typically set at minimum levels during the Holidays above. Please submit a work order in advance to request lights and air be set at normal levels during Holidays or after hours as needed.